GALVESTON, Texas — Franchise owners from across the 1-800-Plumber +Air and PatchitUP Drywall Repair systems gathered at this year’s Elevate Conference in Galveston for a major announcement: the launch of the Elevate Engine, an AI-customer journey platform customized for Elevate Franchise Brands.
The Elevate Engine is designed to unify operations, strengthen consistency and drive measurable growth for every franchise location. Customized with artificial intelligence and fully integrated with ServiceTitan, it represents a new standard for how franchise systems manage their customer experience from first contact to long-term loyalty.
Solving the Consistency Problem
In his keynote presentation, Chief Growth Officer Peter Kourounis addressed a familiar challenge: uneven execution across locations. Despite shared tools and training, many franchises operate differently when it comes to lead handling, appointment booking and follow-up. This inconsistency can lead to missed opportunities and lost revenue.
“The reality is that even the strongest brands struggle when they are not consistent,” Kourounis said. “Every customer deserves the same professional experience, every time, in every market.”
Introducing the Elevate Engine
The Elevate Engine was created to solve that issue directly. Developed in partnership with Never Miss AI, the system automates the entire customer journey within ServiceTitan. It connects every stage of communication and workflow into one seamless process that operates around the clock.
At the center of the platform is Ella, an intelligent AI agent that manages customer interactions automatically. Ella responds to new inquiries, books appointments, follows up on unsold estimates, gathers reviews and encourages membership renewals. Each interaction follows brand-approved scripts and logic, ensuring consistent tone, accuracy and professionalism.
How It Works
The Elevate Engine acts as an automation layer on top of ServiceTitan, using live data and artificial intelligence to manage and optimize core customer interactions across the system:
- Lead Engagement: The system instantly processes new inquiries and engages potential customers through various digital channels.
- Conversion Campaigns: Leads that do not convert immediately are automatically entered into sequences designed to nurture interest and increase booking rates over time.
- Post-Service Optimization: After a job is completed, the platform manages follow-up processes, focusing on reputation management and long-term customer value.
- Retention Programs: Customers with open estimates or high lifetime value potential are enrolled in automated campaigns designed to drive repeat business and loyalty throughout the year.
By closing the loop between marketing, booking, service and retention, the Elevate Engine turns every lead into an ongoing opportunity.
Consistency Through Automation
The Elevate Engine ensures that every customer receives the same level of attention, professionalism and follow-through. Ella never misses a call, never forgets a follow-up and never deviates from approved processes.
“When I go to bed at night,” Kourounis said, “I know every franchisee has the same level of support, and that Ella is following up with every lead until we get an answer.”
A New Standard for Franchise Systems
In an industry where speed, reliability and consistency determine growth, the Elevate Engine provides a clear advantage. By combining automation, AI and brand-wide standardization, Elevate Franchise Brands is giving owners a powerful tool to strengthen performance and scale with confidence.
The Elevate Engine marks a defining step toward smarter, more unified operations across the 1-800-Plumber +Air and PatchitUP systems.
